General Policies
Should you need size adjustments or reasonable repairs* to an order, please contact the artist directly.
*”Reasonable repairs” includes, but is not limited to : broken chain, clasp replacement, and snapped beading
For any lost or damaged orders, please contact the artist directly :
Karen Tretiak
KarenTretiak@yahoo.com
Should there be damage to your order, the artist can connect with you to fix or replace any damaged items.
The artist has the right to refuse a refund or replacement for any reason;
There is no 100% guarantee lost or damaged items will be replaced or refunded upon inquiry.
Online Orders & Shipping
Online Ordering
Shop Online directly from the artist, see the available designs in the Store
All online purchases are processed as they are received.
Customers will receive email updates on the status of their order after payment is processed.
Each order is carefully inspected and safely packaged by the artist to best ensure quality shipment.
Custom Orders and Commissions
Interested in custom commissions, please fill out the Custom Order Form for an estimate.
US Domestic Shipping
We are currently able to ship packages to most locations within the continental United States.
Shipping to Alaska and Hawaii is available request, but may require additional shipping fees.
International Shipping
International shipping is NOT available for online ordering at this time.
If you are international and are interested in ordering, please fill out the Custom Order Form , include a note that you are “looking to ship internationally” in the description.
Standard international shipping fees will apply.
FAQs - Frequently Asked Question’s
“How long will it take for my order to arrive?”
Most orders are process and shipped within 3 business days and you will receive order updates via email after your order is placed and payment is confirmed.
“Is your entire inventory online?”
No, the artist has a select inventory available on the online Shop page.
To see exclusive designs, please visit the Local Shops and Craft Fair page for more info.
“I saw something at a Craft Fair but it’s not available online, can I still buy it?”
Possibly, in this case please fill out the Custom Order Form to describe the item you are interested in and the artist can see what might be available.
“Can you hold any items?”
Unfortunately, the artist cannot reserve or “hold” any items without payment.
Have Other Questions?
If you have any other general questions,
Please contact the artist directly :
Karen Tretiak
KarenTretiak@yahoo.com
If you have questions or concerns about the website,
Please contact the site manager :
Ashley King
AshleyKing.Design95@gmail.com